This article by Seth Godin called “Evoking Online Trust“ arrived in our mailbox at just about the same time we were firehosed yet again on Skype. Here is Seth’s brilliant (as usual) article …
Interactions rarely happen with people we don’t trust.
How is it that someone sees your website or your social media presence or your email and decides to interact? The decision to interact happens BEFORE someone actually listens to what you have to say. Here’s a way to think about the factors that kick in before the browser even hears what you have to offer them today:
- Word of mouth
- Direct interaction
- Tone of voice
- Size of leap
- Social ranking/metric
- Tribal affiliation
- Perception of transparency
- Mass acceptance
Word of mouth: The most effective, by far. If I’ve heard good things about you from people I know, the entire relationship changes. You get the benefit of the doubt.
Direct interaction: Have you previously touched me or interacted with me in some way beyond the passive? The way I feel about that ping will alter our interaction. If this is the first time you’re reaching out, you can bet a piece of spam is read differently than something that comes via mutual introduction.
Graphics: What do you look like? What does it remind me of? With so few clues online, we read an enormous amount into every pixel, every typeface…
Tone of voice: A variation of graphics, it has to do with your copy, with your video, with the urgency of your offer. Urgency rarely leads to trust.
Scarcity: Is there a perception that early birds gain? This also hooks in with metrics, like the progress your Kickstarter has made so far, or the number of social links you display.
Offer: What’s in it for me to listen to what you have to say? Do I gain more if I listen with a sympathetic ear?
Size of leap: What are you asking me to do? It’s significantly easier to earn the trust that is required to follow you on social media than it is to get me to give you my credit card. When you hook your new idea to an old idea I already trust, you benefit.
Fear: This is related to the leap. Big leaps are scarier, requiring more trust, and thus more skepticism.
Social ranking/metric: Results on the first page of Google are more trusted. People with a lot of Twitter followers as well, which is one reason both metrics are aggressively coveted and sometimes gamed.
Tribal affiliation: Are you one of us?
Perception of transparency: When I can see the metrics, or understand your intention, or when the message carries with it the hooks to those ideas, I’m more inclined to trust you. (This is a cultural, not a universal, bias).
Longevity: How long have you been showing up?
Mass acceptance: When I sort of hear of you from my friends, when I recognize you from a hashtag or the logo on a shirt or from a TV show, you come out ahead. TV celebrities walk in to the room with a lot of trust.
You will be judged, best to plan on being judged in the best possible light.
Now with all that in mind, how would you react to this message from Breathless Betty? We had had two or three short conversations, getting to know each other, talking about the cats and the horses and the weather and our successes and failures in network marketing. On her birthday, we sent our usual Skype greeting …… and she immediately replied:
Hey Bob and Anna! For the next 5 days I will be positioning people into top places inside of our brand new [Magic Millionaire Mountain Matrix] that goes live on Feb 1st. Right NOW is the time to get first mover’s advantage! Let me know if you want the “info” and I’ll get it over to you ASAP! My inbox is already blowing up so please give me a little bit of time to get back to everyone…
We don’t know about you, but we hear a shovel clanking every time we read something like that, and we believe it’s just as important to learn what not to say as it is to learn what to say.
How would you respond to Betty? How could she improve her approach? What would be a good first sentence for her to use? Please share your ideas in the comment section below. Thanks from Bob and Anna.
Tom ‘Big Al’ Schreiter tells us, “People join people they know, like, and trust.”
If you’d like to learn dozens of better things to say to people while you’re building your MLM business, you’ll want to take a tip or two from Big Al. Get his free list of skills and listening guide (aka skills test) at BigAlSkills.com
And if you’re serious about your network marketing career, you can get it all here at RecruitingToolsThatWork.com