When Opphoppin’ Olive skyped me (Bob), she was looking for one thing and one thing only.  Her question was “Have you heard of The Chuggalugga Company coming to Canada?”

She was not trying to recruit me.  She was not asking for my opinion.  She was not asking for my advice.  All she wanted to know is whether I had heard of her company.

We often quote Harry Browne’s Ten Word Secret To Success:  “Find out what people want and help them get it.”

We recommend Michael Oliver of Natural Selling who says, “Selling is the art of solving problems through patiently asking questions and listening.”

We’ve turned our business around by listening to Tom ‘Big Al’ Schreiter who taught us to work only with the willing, take the volunteers and ask, “What would you like to know next?”

Recently in an interview, we ourselves were heard to say, “We’re problem solvers, not solution pushers.”

And here’s a good one from Will Rogers:  “Never miss a good chance to shut up.”

With all that wonderful advice, this would have been a great opportunity for me to simply say “No” to answer Olive’s question, and then see if there was a way I could help her.  Instead, I tried to plant seeds of doubt in her mind about her company. 

I knew it had a terrible pay plan, a worse set of policies and procedures and a couple of questionable characters at the helm, but that was not Olive’s problem.  It was my problem that I was trying to plant for Olive, mainly because it was a problem I could solve.

“If you only have a hammer, you tend to see every problem as a nail.”  Abraham Maslow

In this case, Olive didn’t even have a nail!  I tried to hand her something I could hammer!

The result was a series of uncomfortable exchanges that ended with our canceling our next appointment and Olive unsubscribing from our mailing list.  If I had been less confrontational, who knows what might have come from the relationship?

To avoid making this kind of mistake, you might want to learn some skills from the free report Big MLM Truths.  In fact, I’m going to read it again right now and maybe listen to some more Harry Browne

Bob and Anna Bassett

Tom ‘Big Al’ Schreiter’s 25 Skills
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